01
Send your request
Contact Autopeak support with your order number, the item name, the reason for your request, and photos if the item arrived damaged, incorrect, incomplete, or visually different from expected.
Returns & Exchanges
A cleaner path when parts need a second look.
Autopeak handles returns and exchanges with a practical, inspection-first process designed for automotive parts, accessories, electronics, finishes, and fitment-sensitive components.
Condition
Unused, clean, and complete
Shipping
Original dispatch: 3–5 business days
Review
Inspection after arrival
Support
Order number required
Keep every part protected.
Return items should be packed securely with accessories, manuals, and original components included when applicable.
Step one
Contact support first
Send your order number and reason before returning any item.
Step two
Wait for instructions
Returns sent without approval may be delayed or refused.
Step three
Pack with care
Protect lenses, connectors, trims, finishes, and hardware.
Step four
Inspection review
Refund or exchange eligibility is reviewed after receipt.
Request workflow
How to start a return or exchange.
Automotive parts require careful review because fitment, installation marks, missing hardware, and electrical handling can affect eligibility. Use the process below before shipping anything back.
02
Receive return guidance
Support will review the request and provide the next step when eligible. Please do not send items back before receiving instructions, as unapproved returns can create delays.
03
Prepare the item
Items should be unused, clean, complete, and packed securely. Include all accessories, hardware, inserts, manuals, protective materials, and original packaging when available.
04
Inspection and resolution
After the returned item is received, it will be inspected before a refund, replacement, exchange, or additional review is completed. Processing time can vary by item condition and request type.
Eligibility depends on condition, completeness, and handling.
Autopeak reviews each request with practical attention to automotive use. Parts that have been installed, modified, scratched, damaged through handling, or returned incomplete may not qualify for a refund or exchange.
Items should be new, clean, uninstalled, and free from marks, residue, wiring changes, or fitment damage.
Hardware, clips, brackets, wiring, inserts, manuals, and protective materials should be included when applicable.
Report issues promptly with photos of the item, packaging, shipping label, and any affected area.
Compatibility details may be required before an exchange can be reviewed or approved.
FIT
Check compatibility before installation
Do not install or modify a part if you believe it may not match your vehicle. Contact support with your order details before making changes to the item.
ELEC
Electrical items require careful handling
Lighting, chargers, cameras, sensors, and electronic accessories should remain unmodified. Cut wires, altered connectors, visible installation marks, or damaged housings may affect eligibility.
PACK
Use protective packaging
Returned items should be packed to prevent movement during transit. Finished surfaces, lenses, screens, trim edges, and hardware should be protected from contact damage.
SHIP
Return shipping may depend on the case
Shipping responsibility can vary based on the reason for the request, item condition, inspection result, and support approval details.
Return support
Questions before sending it back?
Include your order number and clear photos when contacting support. This helps the team review the item, packaging, and request reason more efficiently.
Installed, modified, marked, damaged, or incomplete items may not qualify for a return or exchange. Contact support before installation if there is any compatibility concern.
Yes. Please contact support first and wait for return instructions. Items sent back without approval may be delayed, rejected, or difficult to match to your order.
Include your order number, item name, request type, reason, and photos when relevant. For damaged or incorrect items, include photos of the product, packaging, shipping label, and affected area.
Exchange availability depends on item condition, approval, product availability, and compatibility details. Support will provide the next steps after reviewing your request.
Refund timing depends on approval, receipt, item inspection, and payment processing. Once the return is reviewed, support will provide the available resolution details.
Start with support
Send the details before shipping anything back.
A return or exchange is easier to review when the order number, item condition, photos, and request reason are clear from the beginning.
Autopeak returns and exchanges
View Shipping Information